Amazon Sets Refunds

Amazon.com customers who didn’t receive the lowest possible price during price testing of Amazon’s DVD offerings will receive refunds, the company confirmed. The company conducted price tests this month in its DVD store, randomly changing the price of digital videodiscs in select cases to see whether customers would pay more or less for a given item. Because some Amazon.com customers paid more than others, the company is refunding the difference from the lowest price paid. Amazon.com will continue to conduct price testing on its Web site, but will, as a matter of policy, offer refunds to anyone who paid a higher price as part of the test.