Tell Your Statistics to Wait for a Hot Dog

Regarding Bill Plaschke’s article on lines at Dodger Stadium [Aug. 3], I feel that it is important for The Times and Dodger fans to be informed of the Dodger organization’s efforts regarding customer service and fan experience/satisfaction.

J.D. Power and Associates began working with the Dodgers to collect fan input in 1997. Data collected so far this season (through June 23) actually show fan satisfaction scores improving against the last three seasons in virtually all areas of Dodger fan in-stadium experience.

Further, the average time spent in line for food and drinks at Dodger Stadium (as reported by fans in our surveys) has actually decreased almost 20% from last season.

Mark Rees

Partner, J.D. Power and Associates