Excite@Home Could Have Used Better Billing

Re: “So Much for the Broadband Revolution,” Dec. 6:

I was an Excite@Home subscriber for five months before being migrated to Adelphia PowerLink this month. During those five months, Excite@Home never charged my credit card a penny for the service.

In fact, they issued me a puzzlingly generous $12.75 credit in each of the first four months. I doubt that every customer was as lucky, but I probably wasn’t the only one. So perhaps the sluggish economy and consumers’ hesitance to pay a premium for broadband are less to blame for Excite@ Home’s downfall than the simple fact that the company lacked a functioning billing system.

Thanks Excite@Home for the free Internet service and the $51. Remind me to send you a Christmas card.

Christopher M. Putro

North Hollywood