Regarding "Hidden Contract Rules Catch One-Way Fliers" (Travel Insider, May 13): The airlines remind me of a crooked casino. They hold all the cards, shuffle them out of view and deal from whatever part of the deck they choose. They run "capacity-control" shell games with advertised fares that are here yesterday, gone today and "subject to availability."
Their games have complex rules that aren't completely disclosed and that change constantly. But they're quick to cry "Cheat!" and punish customers who have figured out how to win a hand, or even those who inadvertently violate one of the secret rules.
As for those airline representatives who say that ignoring restrictions is "as immoral as stealing": What about the morality of an airline getting paid twice for the same seat when it resells an unused "throwaway" ticket or forces someone to forfeit an "invalid" nonrefundable ticket and buy another at a higher fare?