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A travel agent weighs in on the Web

I have been a travel agent for more than 40 years, and the last eight have been the roughest. It is encouraging to read articles like “In the Era of the Web Search, Whither the Travel Agency?” (Travel Insider, May 11) and learn that there are travelers out there who view us as professionals.

With the birth of Travelocity, Expedia and the like, many are convinced that anyone can be a travel consultant. But from being in the trenches for four decades, I can tell you there is more to the job than booking $120 tickets.

Sheila N. Batty

The Travel Co.

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Wilmington, Del.


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