Amazon Offers Refunds for Unfilled Orders

More than a thousand customers didn’t receive items they had ordered from a company that does business through Amazon.com Inc., forcing the massive online retailer to offer refunds.

Amazon.com spokeswoman Patty Smith said Monday that the outside seller, which is listed as “Mygreatchoice,” received outstanding customer ratings when it first began selling on Amazon.com in July. But Amazon.com noticed a big decline in customer satisfaction starting in late November.

Seattle-based Amazon.com pulled Mygreatchoice from its website Dec. 8, but by then many customers were already complaining that their holiday gifts hadn’t been delivered. Mygreatchoice primarily sold DVDs.

Smith said the company’s fraud team was investigating.

The Amazon.com profile for Mygreatchoice refers customers to Tool Solutions Inc., a Los Angeles company. There was no answer at three phone numbers affiliated with Tool Solutions.