Kodak quits Council of Better Business Bureaus
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Eastman Kodak Co. quit the Council of Better Business Bureaus as the group planned to expel the world’s largest photography company for not responding to customer complaints.
The company stopped answering complaints received by the New York Better Business Bureau about digital-camera repairs and customer-service problems last year, the Arlington, Va.-based council said.
Kodak quit the group because it saw the presence of an outside party between itself and its customers as “bureaucratic and unproductive,” the Rochester, N.Y.-based company said.
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