Rebate card uncertainties
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Regarding “Rebate check is not in the mail,” David Lazarus’ Consumer Confidential column, Sept. 30:
We recently got two rebate cards from AT&T.; I used one easily at a local greeting card store, was unable to use either one at Staples, was unable to use either at a local hair salon -- though they know me and went out of their way to try to redeem the cards -- and finally was able to use them easily at the Container Store.
It was completely unpredictable, and it didn’t matter if it was a chain store or a local store.
I definitely am in favor of ending the practice of rebates. Just give the purchaser the cut price at the register.
Kathleen Sheldon
Santa Monica
Whenever I send for a rebate I make a copy of the form I send as well as my receipt.
If I don’t receive the rebate in a reasonable length of time, I write to the corporate offices of the manufacturer. This usually gets results.
Lynn Merles
Costa Mesa
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