Highest satisfaction score: JetBlue
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Best airlines, worst airlines: JetBlue tops survey as scores slide

Highest satisfaction score: JetBlue
JetBlue Airways received the highest satisfaction score among all airlines: 789 on a 1,000-point scale.  (Patrick T. Fallon / Bloomberg)
Satisfaction index: Southwest Airlines
Rating: 78 out of 100.
Southwest Airlines ranked second in the 2014 index with 78, down from 81 in 2013. (Charles Rex Arbogast / Associated Press)
Satisfaction index: Delta Air Lines
Rating: 71 out of 100.
Delta Air Lines came in third and was up from 2013, when it scored 68. (Michael Penn / Associated Press)
Satisfaction index: ‘Other’ airlines
Rating: 70 out of 100.
In the American Customer Satisfaction Index, passengers gave all the airlines not specifically named in this gallery, such as Virgin America and Alaska Airlines, a combined rating of 70. (Michael Robinson Chavez / Los Angeles Times)
Satisfaction index: American Airlines
Rating: 66 out of 100.
American Airlines was fifth in the latest American Customer Satisfaction Index with a score of 66, up from 65 last year. (Bill Montgomery / Associated Press)
Satisfaction index: US Airways
Rating: 66 out of 100.
US Airways ranked second-to-last among the nation’s largest airlines, receiving a 66, up from 64 in 2013. (Keith Srakocic / Associated Press)
Satisfaction index: United Airlines
Rating: 60 out of 100.
United received the lowest rating among the largest airlines. The carrier’s score was down from 62 in 2013. (Wally Skalij / Los Angeles Times)