Women-only ride-hailing services fill a niche, but are they legal?

Kelly Pelletz, co-creator of the ride-hailing service Chariot for Women, displays the app on a mobile phone.

Kelly Pelletz, co-creator of the ride-hailing service Chariot for Women, displays the app on a mobile phone.

(Steven Senne / Associated Press)

Ride-hailing companies catering exclusively to women are cropping up, raising a thorny legal question: Are they illegally discriminatory?

In Massachusetts, Chariot for Women is promising to launch a service featuring female drivers picking up only women and children. Drivers would have to say a “safe word” before a ride starts.

Michael Pelletz, a former Uber driver, said he started the company with his wife, Kelly, in response to instances of drivers for ride-hailing services charged with assaulting female passengers. Pelletz believes his business plan is legal, and he says he’s prepared to make his case in court, if it comes to that.


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“We believe that giving women and their loved ones peace of mind is not only a public policy imperative, but serves an essential social interest,” Pelletz said. “Our service is intended to protect these fundamental liberties.”

In New York City, the owners of SheRides also are promising a reboot this summer.

Fernando Mateo, who co-founded the company with his wife, Stella, said the company put the brakes on its planned launch in 2014 after spending “tens of thousands” of dollars on legal fees as activists and male drivers threatened to sue. The company settled one challenge, he said.

“We were accused of all sorts of things,” Mateo said. “So we went back to the drawing board.”

When the company re-launches as SheHails, men will be permitted as drivers and passengers. It will be left to female drivers’ discretion whether to accept male passengers, and for female passengers’ whether to accept rides from male drivers.

Although taxis driven by and for women are common in Dubai and India, such businesses probably would run afoul of anti-discrimination laws in the U.S., industry and legal experts said.


Major ride-hailing companies Uber and Lyft don’t give users the option to request a driver based on gender. The Taxicab, Limousine & Paratransit Assn., a trade group, says companies vary on whether women may request a female taxi driver.

“The safety issue is a really big deal,” said Rosabeth Moss Kanter, a professor at the Harvard Business School. “But you just can’t discriminate. You can’t turn people away.”

On the employment side, the federal Civil Rights Act bans gender-based hiring except when deemed essential.

Courts have interpreted that “bona fide occupational qualification” clause very narrowly, said Elizabeth Brown, a business law professor at Bentley University in Waltham, Mass.

Prisons, for example, have been permitted to hire female guards in select situations, but the airline industry was famously ordered to end the practice of hiring only women as flight attendants in a 1971 U.S. Supreme Court ruling.

Whether the 1964 civil rights law applies is also an open question. The U.S. Equal Employment Opportunity Commission, which enforces the law, declined to comment on the legality of women-only ride-hailing services. But spokeswoman Justine Lisser noted that employers whose workers are independent contractors, as is the case with Mateo’s and Pelletz’s companies, are generally outside the agency’s purview.

On the consumer side, Massachusetts and many other states have anti-gender-discrimination laws governing “public accommodations” such as transportation services.

But those too, have exceptions. In Massachusetts, for example, women’s-only gyms won a special legislative carve-out in 1998.

Michelle Sicard, a Granby, Mass., resident who recently signed up as a Chariot for Women driver, said she isn’t worried about the legal debate.

“I don’t think it’s discriminating against anyone. It’s another way to make women feel safe,” the 33-year-old postal worker said. “I just think people overthink things, and everything becomes a battle of the sexes.”

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But Harry Campbell, an Uber and Lyft driver in Los Angeles who runs the Rideshare Guy, a blog and podcast, fears the idea could be a “slippery slope” to other forms of discrimination.

Stronger background checks on drivers and regular monitoring of current ones might be a better approach, he suggested.

“There are likely passengers who would feel more comfortable with drivers who are the same race or same ethnicity, so where do we draw the line?” Campbell said.

Female ride-hailing users in the Boston area had mixed feelings.

Ashley Barnett, a 24-year-old from Somerville, said the idea is “well intended” but doesn’t address a larger societal problem: people’s overall attitudes toward women.

“It’s a solution to a problem that’s way bigger than transportation,” she said.

Carolina Quintanilla, a 22-year-old from Boston, said she’d consider using the service at night. But even then, she said, there’s no guarantee of safety.

“There are crazy women out there too,” Quintanilla said. “You never really know nobody’s intentions. You have to trust your instincts.”


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