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Mercury Insurance agrees to $41-million settlement to fight with California

Ricardo Lara
California Insurance Commissioner Ricardo Lara, shown in 2013, said Wednesday that Mercury Insurance is ending its two-decade battle with state regulators over extra fees.
(Katie Falkenberg / Los Angeles Times)

Mercury Insurance Co. is ending its two-decade battle with California regulators over extra fees charged to customers by agreeing to pay the state more than $41 million, officials said Wednesday. California Insurance Commissioner Ricardo Lara said it’s the largest property and casualty penalty and interest payment in the state Insurance Department’s history.

The settlement came after the state Supreme Court declined last month to hear the company appeal a lower-court decision.

The company said it is California’s fourth-largest insurer of private passenger automobiles, with assets of more than $4 billion. It also provides automobile insurance in Arizona, Florida, Georgia, Illinois, Nevada, New Jersey, New York, Oklahoma, Texas and Virginia.

In May, a state appeals court reinstated a $27.6-million fine levied against Mercury by the Insurance Department in 2015 for allegedly charging its customers illegal fees.

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The department said Mercury allowed its auto insurance agents to charge up to $150 in unapproved fees on top of state-approved premiums. That cost consumers more than $27 million in fees on more than 180,000 transactions from 1999 to 2004, the department said, though Mercury argued that the costs were legal broker fees.

A judge in Orange County overturned the fine in 2016, but the state’s 4th District Court of Appeal ruled that Mercury agents were not brokers and as a result could not charge the fees.

The company defended its actions Wednesday, calling the appeals court decision “an unprecedented and poorly reasoned opinion.“ It also said in a statement that the fees at the heart of the dispute were collected by independent agents, not Mercury, and had been disclosed to customers.

Mercury said it “decided to put an end to this 20-year-old-plus dispute in the best interests of its customers, employees and other stakeholders.”

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Lara said the company advertised that its rates were lower than competing insurance companies’, though they were actually higher because of the fees. That gave agents an incentive to place policies with Mercury even if a competitor’s policy would have been cheaper for the consumer.

“Mercury’s illegal actions misled consumers and undercut competitors, which gave them an unfair advantage in the insurance marketplace,“ Lara said in a statement.

The $41.2-million settlement includes the $27.6 million from the fine, plus $8.1 million in interest as well as a $5.5-million payment to settle an allegation of false advertising that had not yet gone to trial, Lara said. That stems from the state’s argument that Mercury advertised its premiums were lower than other insurers, though they were actually higher because of the alleged illegal fees.

“This was a hard-fought legal battle to protect consumers and make sure all insurers play by the rules in California. No insurance company is above the law,” Lara said in the statement.

Mercury said the actual fine assessed to close the case is $500,000 because it had already paid the original fine of $27.6 million and the rest was for interest and costs associated with the case.

Most of the money will go to California’s general fund. However, nearly $5 million will go to reimburse a special insurance fund used to enforce state insurance laws, meaning Mercury paid the state’s legal and court costs, Lara said.


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