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Cyber Monday shoppers spent $10.8 billion, missing projection

Amazon employees organize packages at one of the company's fulfillment centers.
Spending by consumers on Cyber Monday was far below a forecast of $12.7 billion by Adobe Inc. Above, workers organize packages at an Amazon fulfillment center.
(Ross D. Franklin, AP)

Online shoppers in the U.S. spent $10.8 billion on Cyber Monday, missing Adobe Inc.’s original projection by almost $2 billion, evidence that retailers pulled sales forward by offering deals earlier than usual.

Still, the gusher of online spending was a record, rising 15% from 2019.

“Cyber Monday continued to dominate the holiday shopping season, becoming the biggest online shopping day in U.S. history, despite early discounts from retailers,” Taylor Schreiner, director of Adobe Digital Insights, said in a statement. “Throughout the remainder of the holiday season, we expect to see record sales continue and curbside pickup to gain even more momentum as shoppers avoid crowds and potential shipping delays.”

Hot sellers included toys such as Lego sets and scooters, video games including “Super Mario 3D All-Stars,” and electronics such as Apple AirPods, HP and Dell computers and Chromecast devices, Adobe said.

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The pandemic-fueled stampede online was a valuable opportunity for retailers such as Amazon.com Inc., Walmart Inc., Target Corp. and Best Buy Co., which had been preparing for the 2020 holiday deluge for months. There were occasional hiccups, but the industry’s investments in delivery capacity and parking lot pickup helped get it through the Thanksgiving weekend and Cyber Monday.

Black Friday spending of $9 billion also missed Adobe’s forecast of $10.3 billion, another sign of cautious consumer spending during the pandemic and shoppers reacting to deals earlier in the holiday season. Amazon vacuumed up $1 of every $5 spent over the Black Friday weekend, the first time the Seattle-based giant accounted for the highest share of spending for the period, according to market research firm Numerator.

Cyber Monday deals mostly weren’t much better than Black Friday deals, said Kristin McGrath, editor at BlackFriday.com, which monitors web deals.


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