T-Mobile USA to cut 1,900 jobs as it consolidates call centers

T-Mobile USA will consolidate its call center operations from two dozen facilities to 17.
(Mark Lennihan / Associated Press)

T-Mobile USA will consolidate its call center operations from two dozen facilities to 17, resulting in 1,900 job cuts.

“Concentrating call centers is an important step to achieve competitive cost structures to successfully compete,” said Philipp Humm, chief executive of T-Mobile. “These are not easy steps to take, but they are necessary to realize efficiency in order to invest for growth.”

Call centers scheduled for closure are located in Allentown, Penn.; Fort Lauderdale, Fla.; Frisco, Texas; Brownsville, Texas; Lenexa, Kan.; Thornton, Colo.; and Redmond, Ore. The consolidation will take place by the end of June.

T-Mobile employs about 3,300 people at the seven affected facilities. The company said it would begin hiring immediately at the remaining 17 call centers and expects to fill as many as 1,400 positions.


“T-Mobile is inviting employees from the seven call centers planned for closure to transfer to another facility,” the company said. “Employees who transfer will be offered relocation assistance.”

Affected call centers will remain open for three months. Employees who choose not to transfer to a remaining center and are employed on the date the center closes will be offered transition packages including severance pay and outplacement support, the company said.

T-Mobile said it was establishing on-site career centers at the seven facilities to provide employees with a personal career coach and access to job search training and tools.

Last month T-Mobile said that it would undertake a $4-billion modernization of its network, which includes the planned launch of long-term evolution (LTE) technology in 2013, plans to revitalize the T-Mobile brand and an investment in 1,000 new business sales positions.



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