1. Please tell us what you were trying to do when trouble occurred. Try to be specific -- what blank were you filling in, which keys did you press, etc. The more information you can give us, the more helpful we can be in return.
2. Please "copy and paste" the error message you received in the blank below:
To "copy and paste" the error message into this blank:
- Press the BACK button on your browser until you see the error again.
- Drag your mouse over the entire message so it reverses in color.
- In Windows, press Ctrl-C; Macintosh, press "Apple"-C;
(you can also select COPY from the Edit menu.)
- Click the FORWARD button in your browser to return to this page.
- Place the cursor in the blank above, then select PASTE from the Edit menu.
(or Windows users press Ctrl-V; Macs press "Apple"-V)
3. Who is your service provider? (Who connects you to the Internet?)
4. What browser software are you using? (Hint: click on HELP at the top of your screen and select "About..." Then copy the name and version into this blank.)
5. Please give us your email address so we can respond with Help.