Most travelers want airports to warn them about delays, wait times

More than half of travelers would let airports track them

The biggest travel headache is getting stuck in a long airport line, and travelers think it's time that airports did something about it.

In a survey of more than 2,000 travelers, 93% said they want airports to warn them about delays and wait times at gates, security checkpoints and customs and passport lines.

More than half of the travelers surveyed (53%) said they would even allow airports to anonymously track their mobile device to give them alerts about wait times they face as they walk through the facility, according to the survey by FlightView, a website that provides real-time flight information.

Cincinnati/Northern Kentucky International Airport was among the nation’s first this year to install the technology to track smartphones and other electronic devices to gauge and display airport gridlock. About 90% of the world’s airports expect to install similar technology by 2017, according to a study by an airline technology company.

“I think airports are starting to realize they can offer more information,” said Katherine Wellman, vice president of marketing at FlightView. “It’s a nice customer service.”

To read more about travel, tourism and the airline industry, follow me on Twitter at @hugomartin.

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