Gmail missing e-mails, login problems, continue into fourth day
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Gmail problems persisted Wednesday, marking a fourth day of Google working to restore missing e-mails and logins for thousands of users.
An official update on how far Google has gotten in its repairs of the Gmail accounts came at about 8:36 p.m. Tuesday on the company’s App Status Dashboard.
In the update, Google said that Gmail, its cloud-based free e-mail service, ‘has already been restored for some users, and we expect a resolution for all users in the near future. Please note this time frame is an estimate and may change.’
At 12:20 p.m. Tuesday, Google said in a separate update that ‘data for the remaining 0.012% of affected users has been successfully restored from tapes and is now being processed. We plan to begin moving data into mailboxes in 2 hours, and in the hours that follow users will regain access to their data. Accounts with more mail will take more time.’
Google officials did not return requests for comment on Wednesday as to whether or not the repairs were completed during the issue’s fourth day or not.
The Gmail outages began Sunday, with about 0.29% of users, hundreds of thousands worldwide, being affected.
Some users were missing a few old messages, while others finding their Gmail accounts empty of any messages, and others unable to log into their mailboxes at all.
On Tuesday, Google assured users in a blog post that nobody’s e-mails have been lost forever — just temporarily, as the tech giant keeps copies of all of its users files stores in multiple server centers and in offline tape-recorded versions.
Google has blamed the Gmail service outages on a software storage update that had a bug, but has so far declined to give any details beyond that.
[Updated 9:43 a.m., Thursday: Google reported late Wednesday night that it had resolved the Gmail problems relating to its weekend ‘software storage update’ bug. The details on that are in a new post on the Technology Blog, titled ‘Gmail service fully restored, Google says.’
Multiple Technology Blog readers have said in comments on our coverage of this issue that they’ve been having problems with their respective Gmail accounts and have asked what to do about it. Google is directing any users who’re having troubles with Gmail to contact them, by e-mail, at firstname.lastname@example.org.]
-- Nathan Olivarez-Giles