Pacific Bell Announces a Restructuring
Pacific Bell has named a new executive vice president and a new vice president in connection with a major reorganization, which the company said is designed to bring decision making closer to customers.
“The biggest change is that the decisions and accountability for meeting customer needs will be driven down to local levels, where employees are more closely in touch with their customers and will have the ability to respond more quickly and effectively to customer needs and competitive threats,” PacBell President Phil Quigley said.
Jack Hancock, 59, was promoted from vice president-systems technology to executive vice president in charge-product and technology support, an organization formed to serve all Pacific Bell business units.
Charles H. Smith, 47, general manager for customer services in Los Angeles, was promoted to vice president and general manager of the Sacramento-North Valley Region, to be based in Sacramento, one of seven new business units serving specific geographic areas. His territory will include Sacramento, Sutter, Butte, Yuba, Tehama, Shasta, Modoc, Placer, El Dorado, Siskiyou and parts of Solano counties.
New vice presidents and general managers of other regional units include:
* Charles R. Johnston, 56, vice president-customer services in Los Angeles, will oversee the new Los Angeles Region from offices in Pasadena. His territory includes Los Angeles and parts of Ventura counties.
* John R. Seymour, 46, vice president-business markets for Southern California, will be in charge of the region serving Orange, Riverside and parts of San Bernardino counties. His headquarters will be in Tustin.
* Susan Swenson, 41, vice president-customer services for Orange, San Diego, Imperial and Riverside counties, will move to San Diego to head the unit that takes in San Diego and Imperial counties.
The changes, which break Pacific Bell into four basic groups, are effective Jan. 1. One group consists of the seven regional units. Another group will oversee statewide markets, including government agencies and national customers whose telecommunication needs cross state lines. The other two groups will handle product and technology support and corporate support, such as human resources and legal affairs.
