WESTMINSTER : Refunds Promised if Lessons Dissatisfy
The City Council has decided that people who are unhappy with programs offered by the city Recreation Department can get their money back.
As part of a plan to increase enrollment in city-run classes, the council decided unanimously this week to refund class fees to dissatisfied participants.
The policy will begin in the fall and will affect about 50 programs, including ballet, karate, tennis and art classes, as well as daylong seminars, Charlene Lent, Community Services superintendent, said. Excursions and swimming lessons will be excluded.
Lent said the satisfaction-guaranteed policy, proposed recently by the Community Services and Recreation Commission, would reduce complaints, stimulate enrollment and aid evaluation of programs, especially if many people are unhappy with a particular class.
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