1,000 Lose Telephone Service in Anaheim When Cable Cut
About 1,000 businesses and residents lost telephone service Thursday when an underground cable was cut, a Pacific Bell spokeswoman said.
The outage occurred about 2:25 p.m. and service is expected to be restored early this evening.
“We have technicians out there now, who have to get in and splice the lines back together,” Pacific Bell spokeswoman Linda Bonniksen said. “We’ll do a full investigation on how these cables were damaged.”
Pacific Bell officials suspect a contractor digging underground may have sliced a thick bundle of telephone lines near Lincoln Avenue and Anaheim Boulevard, close to Anaheim City Hall.
Attempts to call about a dozen City Hall offices Thursday afternoon resulted in repeated busy signals.
Bonniksen said Pacific Bell technicians will monitor customer complaints about service today to pinpoint which customers in Anaheim lost service.
“Where those thousand customers are and who they are, we’re not sure,” she said. “We do know it’s about 60% business and 40% residents.”
Anaheim police said Thursday they had received no complaints from telephone customers who had lost service.
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