Customer the Loser in UPS Strike
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On Aug. 5, Ken Sternad of UPS announced that they were operating at 10% of capacity. OK, I’m gullible, I thought I had a chance of getting my time-sensitive catalogs. Silly me.
I run a mail-order business, shipping sometimes via UPS, sometimes via U.S. Postal Service, but my catalogs are shipped to me from Illinois via UPS. My 700 catalogs labeled “Summer Miscellany” were shipped to me July 29. Since Aug. 2, they sat in the UPS Cerritos Distribution Center (arriving, finally, late on Aug. 21).
The UPS strike has virtually put me out of business. My printer has offered to reprint at no cost to me but he should not have to bear that expense.
It was very clear that neither UPS nor the union had any concern for the customer in this recent labor dispute, or they would have somehow kept things moving long enough to empty their pipeline.
I feel like a child who got killed in the cross-fire when the parents had a shootout. One difference: This child pays the bills and supports the family.
The good news is that once again my trusty local post office has provided exemplary service. Guess who will be doing the bulk of my shipping in the future.
LYNNE OWENS
Moorpark
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