Insurance Firms
Re “Quake Victims Denounce Insurers,” Oct. 8: Insurance companies are neither benevolent societies nor our “good neighbors.” They are businesses whose purpose is to sell products and make money doing so.
Their products are not simple, unfortunately. They often come with endless and complicated conditions--exclusions, claims procedures, deadlines and more exclusions. If one’s insurance claim is rejected because he failed to meet a basic, 12-month deadline, then he learns a sad and costly lesson. However, imposing “open-ended” claims periods on property insurers is clearly unreasonable.
GLEN W. REDMAN
Los Angeles
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