At Your Service
Consumers expect good service when they use a a toll-free customer service number. A bad experience can discourage consumers from doing business with a company, according to a recent consumer survey by the Society of Consumer Affairs Professionals.
Percentage* of consumers using an 800 number to:
Place an order: 71.6%
Get information: 67.8%
Complain about product or service: 40.3%
Compliment product or service: 26.0%
*
Would poor customer service affect future purchases from the company?
Yes: 59.1%
No: 22.1%
No answer: 18.8%
* Figures do not add up to 100% because multiple responses were given.
Source: Society of Consumer Affairs Professionals