Web Site Seeks Unhappy Consumers

If you need to vent your frustration about poor customer service and feel as though there’s no place to go, the World Wide Web awaits you. Service Intelligence Inc., a firm that researches customer service quality, has a place on its Web site (https://www.serviceintelligence.com) where consumers can post their complaints--and their plaudits--about their experiences with airlines, retailers, hotels and other businesses. One recent complaint on the site was from a hotel guest who had no hot water, called for help and had to wait two days for a plumber. But there’s more: The plumber got the hot water going in the bathtub but couldn’t seem to understand why the guest wanted hot water in the sink as well.