Regarding "Hidden Contract Rules Catch One-Way Fliers" (Travel Insider, May 13): The answer to the idiotic rules of most airlines is to fly Southwest Airlines. One-way fares are only slightly more than one-half round-trip fares. No Saturday stay-over is required. You can change your mind and get full credit for up to a year (no $75 or $100 fee).
Businesses today seek every savings they can find. Trying to soak the businessperson is out of date. The only trend that makes sense is to treat all customers right and fill those seats. The so-called major airlines need to look over their shoulders; Southwest is gaining fast.