HP, Compaq Fail PC Users’ Test
From Associated Press
The biggest merger in high-tech history may be a financial success for Hewlett-Packard Co. and the former Compaq Computer Corp., but it hasn’t made buyers any happier. Both brands picked up terrible grades in an annual PC user satisfaction survey.
Dell Computer Corp., on the other hand, continued to shine.
And overall, the 18,000 subscribers surveyed by PC Magazine were happier this year than in 2002 about the reliability of their computers and the available technical support.
Dell led the desktop PC category for the 12th time in 13 years, scoring an A-plus. Apple Computer Inc. also got an A-plus.
Meanwhile, HP and Compaq desktops both got an E -- the lowest possible grade -- along with those by Acer Inc., EMachines Inc. and NEC Corp.
