Lincoln, Buick Top Survey of Service

Lincoln and Buick finished in the top two spots of the annual J.D. Power & Associates study of car owners’ satisfaction with dealership service departments, replacing longtime leaders Lexus and Infiniti. Lincoln is part of Ford Motor Co. and Buick is a General Motors Corp. unit.

Five of the top 10 finishers in the 2004 study were domestic brands.

Nissan Motor Co.’s Infiniti brand finished third; GM’s Cadillac was fourth, and Toyota Motor Corp.’s Lexus brand placed fifth. Rounding out the top 10 were Saturn, Acura, Jaguar, Mercury and -- in a tie -- Audi and Hummer.

The study of 39 vehicle brands measures buyers’ satisfaction with dealership service departments during the first three years of ownership.

-- John O’Dell