After going overseas to outsource everything from manufacturing to customer services, American businesses -- pressed by rising healthcare costs -- are looking offshore for medical benefits as well.
A growing number of employers that fund their own health insurance plans are looking into sending ailing employees abroad for surgeries that in the U.S. cost tens of thousands of dollars more.
Carl Garrett of Leicester, N.C., will fly to a state-of-the-art New Delhi hospital in September for surgeries to remove gallstones and to fix an overworn rotator cuff. His employer, Blue Ridge Paper Products Inc. of Canton, N.C., will pay for it all, including airfare for Garrett and his fiancee. The company also will give Garrett a share of the expected savings, up to $10,000, when he returns.
Garrett chose to go abroad rather than have the operations locally, where he would have paid thousands of dollars in deductibles and co-pays.
“I think it is a great thing,” the 60-year-old technician said. “Maybe it will drive down prices [of surgeries] here in the U.S.”
Blue Ridge, which employs 2,000 and funds its own health plan, began studying the idea out of frustration with rising rates at local hospitals, company officials said. Blue Ridge’s healthcare costs have doubled in the last five years, to about $9,500 a year per employee.
“The hospitals have a monopoly. They don’t care, because where else are patients going to go?” said benefits director Bonnie Blackley. “Well, we are going to go to India.”
Every year, tens of thousands of Americans travel abroad for cheaper tummy tucks and angioplasties. This “medical tourism” has typically been reserved for uninsured procedures or uninsured patients.
No major insurer offers such travel, but several employers that fund their own benefit programs have expressed interest, according to consultants and medical tourism agencies. No statistics are readily available on how many companies or patients have undertaken such travel.
Some medical tourism agencies are preparing to offer health insurance plans that outsource all major surgeries abroad. IndUSHealth -- a medical tourism agency based in Raleigh, N.C., that Blue Ridge hired -- said it was in negotiations with several companies.
Earlier this year, United Group Programs Inc., a health plan manager in Boca Raton, Fla., added a Thai hospital to its network of preferred providers. A handful of plan members have traveled to Thailand for treatment in recent months.
Arnold Milstein, chief physician at human resources consulting giant Mercer Health & Benefits, said he had been hired by three Fortune 500 companies interested in contracting with offshore hospitals. Milstein said the employers requested anonymity because they were not ready to unveil plans to their workers.
“This could really open up the healthcare market to foreign medical travel,” said Milstein, who is based in San Francisco. “It won’t just be people without insurance anymore. It could be available to just about everybody.”
U.S. hospital operators say that doesn’t bode well for them.
“This is not the solution,” said California Hospital Assn. spokeswoman Jan Emerson. “In fact, this could make problems worse.”
Hospitals must deal with rising costs just like other parts of the healthcare system, she said, and California hospitals lost $6.65 billion last year caring for the uninsured. Hospitals rely on paying, well-insured patients to keep them afloat in the face of costly government regulations and low-paying government programs like Medicare and Medicaid, she said.
Exporting the best-paying patients, she said, “will only add to the woes of the entire healthcare system.”
But like other industries, healthcare is globalizing as costs rise. High drug prices have led some Americans to import prescription drugs from Canada and elsewhere. Some U.S. hospitals outsource radiology analyses to cheaper facilities in Australia and Europe.
Industry observers say that expanding health plans’ provider networks to include foreign hospitals is an economic necessity and a natural progression.
But there are risks. Patients have little or no legal recourse in medical malpractice cases because of relatively weak patient-protection laws in such countries as India and Thailand, popular surgery destinations among Americans. And U.S. medical organizations and government agencies do not oversee foreign facilities.
“Foremost, surgery is a serious business,” Bruce Cunningham, a plastic surgeon from Minneapolis, testified at a recent Senate hearing on medical tourism. “Patients simply cannot make informed decisions about medical care, or establish a proper physician-patient relationship, from travel brochures.”
Milstein, of Mercer Health & Benefits, says hospital quality is not a major worry because over the years, the same agency that accredits most American hospitals for participation in Medicare -- the federally funded health plan for the elderly and disabled -- has accredited 88 foreign hospitals through a joint international commission.
Bumrungrad Hospital in Bangkok, Thailand, and Apollo Hospitals in India, for example, are internationally recognized institutions. Despite the Third World conditions outside, the hospitals resemble five-star hotels and are equipped with the latest technology, American patients have reported. Many of the doctors are trained in the U.S., and visiting Americans are pampered around the clock, they have said.
Still, traveling far from home to undergo a serious surgery may not appeal to everybody.
“Some of our employees have never even been on a plane,” said Blackley, Blue Ridge’s benefits director.
The company has not fully implemented the plan to all employees but hopes to do so in coming months, she said. Employees will be offered incentives such as waived co-pays to travel abroad for certain types of surgeries, but they will not be required to do so. Garrett will be a Blue Ridge test case, and company officials are expected to visit the facilities in India soon.
“It sounds crazy,” Blackley said, “but desperate times call for desperate measures.”
As more companies join the ranks, the concept may not sound that extreme, Milstein said: “The perception will change gradually, as more patients go through the experience.”
The savings can be sizable.
A coronary artery bypass surgery costs about $6,500 at Apollo Hospitals in India, Milstein estimated.
The average price in California is $60,400.
Some health plans in California, such as Blue Cross of California and Health Net, have insurance plans with approved providers in Mexico. The plans offer lower premiums but are limited to those living near the border.
United Group, the health insurance manager that recently added Bangkok’s Bumrungrad Hospital to its provider network, offers low-premium insurance called a Mini-Med plan that covers basic medical treatment but only a few major procedures.
Surgery coverage for Mini-Med’s 20,000 subscribers is capped at about $3,000, said Jonathan Edelheit, United Group’s vice president of sales. By going to Bangkok, subscribers may be able to afford a surgery that would have been prohibitively expensive in the U.S.
Along similar lines, a Malibu-based start-up, PlanetHospital, hopes to create a health insurance plan that covers primary care in the U.S. but major procedures in foreign hospitals.
“America has the best medical treatment,” said founder Rupak Acharya. “Problem is, much of it is inaccessible.”