All it takes is one wrong click
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I’m glad Catharine Hamm addressed the issue of United Airlines using online boarding passes to implement “new and infuriating ways to wring revenue out of its customers” [“Fault Lines,” On the Spot, Dec. 14].
This United sales strategy has also bothered me. The boarding pass process is getting more confusing, and I can see it would be easy to make a mistake when tired and rushed people are printing out boarding passes at the website.
Elizabeth Hoffman
Rancho Palos Verdes
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