Jane Engle’s article “Beating Back the Luggage Fee” [More for Your Money, June 29] was great. The sad thing is the airlines are so bold to state that they will not “refund” the fee in any way even if they lose, damage, delay or pilfer your luggage.
I can understand having to charge the fee, but then the airlines should be held accountable for their declining baggage-handling performance by having to earn the new fee.
Knowing that every bag that is mishandled would mean a refund of the fee would force senior management to drive improvements within their own company.
Scott T. Mueller
Or we could just stay home. . . .
William M. Rose