Can you elaborate on that?
The following customer service transcript has been edited only to remove numbers specific to the transaction under discussion and I.D./time stamps that do not reflect actual pauses in the exchange.
To: markpinegrove
From: eBay Customer Support
Subject: eBay Live Help — Chat Transcript (KMM2805142515977L0KM
Hello, thank you for contacting eBay Live Help team. Please see below for your chat transcript with us.
Transcript Notes Disposition Codes Properties Session ID: 23878892 (KMM2805142515977L0KM)
7/14/2010 3:31:01 PM System [markpinegrove] JOINED SESSION
7/14/2010 3:31:01 PM System NEW SESSION CREATED
7/14/2010 3:31:01 PM System {PRESENTATION BEGIN}
7/14/2010 3:31:02 PM System {PRESENTATION TEXT} [Thank you for contacting eBay Live Help!]
7/14/2010 3:31:05 PM System {PRESENTATION TEXT} [You are successfully connected to eBay Live Help. Please hold for the next available Live Help Agent.]
7/14/2010 3:32:01 PM System {PRESENTATION TEXT} [We appreciate your patience. You will be able to type in your question as soon as you are connected with a Live Help Agent. Please continue to hold for the next available representative.]
7/14/2010 3:33:01 PM System {PRESENTATION TEXT} [We apologize for the wait and thank you for your continued patience. Please continue to hold to keep your place in line. You should be connected to the next available agent shortly.]
7/14/2010 3:34:01 PM System {PRESENTATION END}
7/14/2010 3:34:01 PM System {PRESENTATION TEXT} [We are sorry for the delayed connection. Your question is important to us and one of our representatives will be with you soon.]
7/14/2010 3:39:57 PM System [Lucy V.] ASSIGNED SESSION
7/14/2010 3:39:57 PM System [Lucy V.] ACCEPTED SESSION
7/14/2010 3:39:58 PM System [Lucy V.] JOINED SESSION….
7/14/2010 3:39:58 PM markpinegrove Completing a Transaction
7/14/2010 3:40:03 PM Lucy V. Hello and thank you for contacting eBay Live Help, my name is Lucy V. Can I start by having you verify your first and last name please?
7/14/2010 3:40:25 PM markpinegrove I’m Mark Steinberg, Lucy.
7/14/2010 3:41:05 PM markpinegrove I almost regret that you got to me. “System” and I were having a terrific conversation about Meg Whitman. You wouldn’t believe what she did to him.
7/14/2010 3:42:12 PM Lucy V. Mark, could you elaborate that for me please?
7/14/2010 3:42:34 PM markpinegrove You have to be kidding. I was.
7/14/2010 3:43:18 PM markpinegrove In any event, I’m contemplating the purchase of a health club membership. Transfer of the membership will likely require more than the 45 days that you guarantee the transaction. Any suggestions?
7/14/2010 3:45:30 PM markpinegrove Lucy. Is your delay due to the fact that I’ve not made my problem clear to you?
7/14/2010 3:46:33 PM Lucy V. I’m sorry for the long wait.
7/14/2010 3:46:45 PM markpinegrove As am I.
7/14/2010 3:48:02 PM Lucy V. I’m sorry, is this for purchasing a services?
7/14/2010 3:48:13 PM markpinegrove Lucy:
7/14/2010 3:49:51 PM markpinegrove A health club membership is a membership in a club at which you can do exercises, such as weight lifting, stationary biking, frisbee throwing and drinking from a dirty fountain. You may learn more by referring to the item number I cited in connection with … this conversation.
7/14/2010 3:50:51 PM markpinegrove That number, by the way, is …
7/14/2010 3:51:26 PM markpinegrove Lucy:
7/14/2010 3:51:28 PM Lucy V. Thank you for clarifying that for me.
7/14/2010 3:51:33 PM Lucy V. One moment please while I check that.
7/14/2010 3:52:55 PM markpinegrove No problem. Is there any chance we can wrap this up in the next five minutes? We’ve been “chatting” for more than ten minutes and I don’t feel we’ve moved the ball, as we say here.
7/14/2010 3:55:04 PM markpinegrove Lucy:
7/14/2010 3:55:21 PM Lucy V. Thank you for patiently waiting. Actually, eBay and PayPal do have 45 days to set up a transaction…. If they’ll go beyond that, then they will need to use external options which is outside of eBay…. Or, they can list the item once they have transferred it.
7/14/2010 3:57:01 PM markpinegrove I’m afraid I don’t understand your last comment, Lucy. Could you elaborate that for me?
7/14/2010 4:00:19 PM markpinegrove Lucy, we have now been connected for nearly twenty minutes and I think we need to end this relationship. It was foolish of us to believe that two people of such different backgrounds could resolve a problem of this complexity. I hope the rest of your afte…rnoon goes well.
7/14/2010 4:00:27 PM Lucy V. I’m sorry for the confusion, if you’re going to purchase this service, make sure that you can trust the seller as in the event that the transaction did not work out fine you’ll not be able to file a case for this matter.
7/14/2010 4:04:55 PM Lucy V. I do apologize for the inconvenience that this has cause you. Let me clear this out, you want to know if is it really going to take 45 days for the transfer of membership. Am I right?
7/14/2010 4:05:59 PM System SESSION ENDED BY CUSTOMER
7/14/2010 4:05:59 PM System END OF SESSION
7/14/2010 4:05:59 PM System CUSTOMER LEFT SESSION
7/14/2010 4:05:59 PM System [Lucy V.] LEFT SESSION
