Not at home? Amazon wants to come in and drop off packages


Would you let a stranger in your house to drop off a package? Amazon hopes so.

The online retailer said Wednesday that it will launch a service next month called Amazon Key that would allow delivery people to walk into your home and drop off a box when you’re not there.

Those who want to use the service would need to be an Amazon Prime member and would have to buy a camera and a Wi-Fi-connected lock from the Seattle-based company that starts at $250. Shoppers will then be able to select in-home delivery on the Amazon app.


When the delivery person shows up, he or she will knock first and scan the package, then Amazon will make sure the delivery person is at the right home and unlock the door. No codes are needed and the indoor camera will record the in-home delivery.

Wal-Mart is testing a similar service in Silicon Valley, letting delivery people drop off packages or stock the fridge with groceries bought from The delivery person is given a one-time code to open the door and Wal-Mart said customers will get an alert on their smartphones when someone enters. Inc. said its service will be available Nov. 8 in 37 cities, including Atlanta, Cleveland and Denver. The company said the smart lock can also be used to let in housekeepers, dog walkers or out-of-town guests.

The company said its in-home delivery service is covered by the Amazon Key Happiness Guarantee, which covers delivery issues, property damage or theft. And Amazon said the deliveries are carried out by drivers who are vetted with background checks and driving record reviews.


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9:10 a.m.: This article was updated with additional information about how the program operates and Wal-Mart’s rival service.

This article was originally published at 6:45 a.m.