McDonald’s Corp., in its largest acquisition in 20 years, is buying a decision-logic technology company to better personalize menus in its digital push.
The world’s biggest restaurant chain is spending more than $300 million on Dynamic Yield Ltd., according to a person familiar with the matter. With the new technology, McDonald’s restaurants can vary their electronic menu boards’ display of items, depending on factors such as the weather — more coffee on cold days and McFlurries on hot days, for example — and the time of day or regional preferences. The menus will also suggest add-on items to customers.
Since taking the helm in 2015, Chief Executive Steve Easterbrook has pushed technology — including self-order kiosks, digital menu boards and delivery — to boost sales and help McDonald’s stand out among rivals. Since McDonald’s seldom makes acquisitions, the purchase of Dynamic Yield shows the company’s desire to leverage technology to speed growth in the fiercely competitive restaurant industry.
“Technology is a critical element of our velocity growth plan,” Easterbrook said in a statement. He said McDonald’s is expanding the role tech will play in its future “and the speed with which we’ll be able to implement our vision of creating more personalized experiences for our customers.”
Baird analyst David Tarantino said he sees “strategic value” in the deal, especially as McDonald’s tries to accelerate its growth and “elevate the customer experience.” He said the deal could be “slightly dilutive in the early stages.”
McDonald’s tested Dynamic Yield’s technology in the United States in 2018 and will more widely introduce it this year for drive-through menus once the deal closes. The company also plans to expand the capability to markets abroad. This is the Chicago company’s largest deal since about 20 years ago, when it became an investor in Chipotle Mexican Grill Inc. It has since divested its stake in that chain.