Teachers sue Navient, alleging it steered borrowers away from accessing loan forgiveness program

In this June 15, 2018 photo, twenty dollar bills are counted in North Andover, Mass. The percentage
The Public Service Loan Forgiveness program allows borrowers who work 10 years in an eligible public service job and make 120 on-time loan payments toward their balances to have the rest of their loan balances forgiven.
(Elise Amendola / Associated Press)

The American Federation of Teachers filed a lawsuit Wednesday against Navient Corp., one of the country’s largest student loan servicing companies, alleging that it steered eligible borrowers away from being able to use a critical student loan forgiveness program.

At the center of the lawsuit — brought by nine teachers financially backed by the country’s biggest teachers union — is the Public Service Loan Forgiveness program. Signed into law in 2007, the program allows borrowers who work 10 years in an eligible public service job and make 120 on-time loan payments toward their balances to have the rest of their loan balances forgiven.

The program is complex and has been plagued with problems as the first borrowers have become eligible starting last year. A Department of Education report issued last week found only 96 applications were approved out of 28,000, with most applicants being denied for having the wrong loan type or missing or incomplete information.

The teachers’ lawsuit alleges that Navient steered borrowers into repayment programs or types of forbearance that do not qualify for the loan forgiveness program.


The Department of Education has authorized only one student loan servicing entity to handle PSLF loans: the Pennsylvania Higher Education Assistance Authority, better known as FedLoan. Because Navient and other student loan servicing companies are paid per loan they service, transferring accounts to the nonprofit FedLoan would have cost Navient revenue.

“Brazen, inexcusable servicing breakdowns left [teachers] still under a mound of debt, unable to put anything aside for their children or their family, but now with no end in sight,” said Seth Frotman, the former student loan ombudsman for the Consumer Financial Protection Bureau. Frotman, once the top government official for student loans, left the bureau in August out of frustration in how the CFPB, now under the control of President Trump’s appointees, has been handling student loan issues.

“For too long, the student loan industry has not been held to account for its failures,” Frotman said. “Today is about getting [borrowers] much-needed justice.”

It’s not just teachers who may be affected by the lawsuit. An estimated 32 million Americans may qualify for the program, including firefighters, social workers and police officers. Lawyers for the nine teachers and the American Federation of Teachers, represented by the firm Selendy & Gay PLLC, plan to pursue class-action status in their Navient case.


“No one goes into public service to strike it rich; they do it out of a deep commitment to students, patients and the public good. But we cannot attract the best and brightest to these careers if promises of debt relief are deliberately broken,” Randi Weingarten, president of the teachers federation, said in a statement.

Navient is also being sued by several states and the Consumer Financial Protection Bureau, which allege it has failed to service student loans correctly. The Wilmington, Del., company has vigorously denied all the allegations in those lawsuits.

The company declined to comment on the teachers’ lawsuit.

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