Samsung says replacements for recalled Galaxy Note 7 phones will be available Wednesday

Exchanges for Samsung Galaxy Note 7 smartphones have begun in South Korea and will be available in the U.S. on Wednesday. A Seoul store is seen above.
(Jeon Heon-Kyun / European Pressphoto Agency)

Samsung Electronics Co. says new Galaxy Note 7 smartphones will be available in U.S. stores starting Wednesday to replace about 1 million devices that are being recalled because their batteries can catch fire.

The South Korean company has been scrambling to fix problems caused by faulty batteries in the latest version of its top-of-the-line smartphone, which first went on sale last month.

On Sept. 2, when it first offered to replace the affected Note 7 phones, Samsung said it would swap them for models of its other phones, such as the Galaxy S7, until replacement Note 7 devices became available.

Samsung followed up last week by announcing that U.S. customers who had bought one of the recalled phones could choose between a replacement or a refund for the device, which sells for about $850. That offer was jointly announced with officials at the U.S. Consumer Product Safety Commission after Samsung was criticized for not coordinating more closely with the commission.


Safety officials have urged Note 7 owners to turn off their phones and return them immediately. They cited reports of Note 7 batteries overheating in the United States, including 26 instances in which people were burned and 55 that caused property damage.

The problem does not affect all Note 7 phones because Samsung uses batteries from different suppliers. But the company has said about 2.5 million devices may be affected worldwide, including 1 million sold in the United States.

Samsung also said it’s pushing out two software updates through wireless carriers. One will show a green battery icon to confirm that a Note 7 device is a new one that doesn’t have the battery problem. The other will display a short notice on older phones covered by the recall, telling owners to turn off the device and take it in for a replacement.

About a quarter of affected phones had been exchanged in the United States by Tuesday, according to a spokeswoman for Samsung’s U.S. subsidiary. She could not say how many Note 7 buyers sought refunds but said “the vast majority” received a different Samsung phone as a replacement.



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3:50 p.m.: This article was updated with additional details.

This article was originally published at 2:50 p.m.