Lauren Grandcolas

Lauren Grandcolas, 36, called her husband, Jack, from her West Coast-bound flight. When he did not answer, said sister-in-law Susie Bauer, she left a message saying there was trouble on the plane but that she was comfortable. “She said she loved him and loved her family very much,” Bauer recounted.

Grandcolas, who worked as a sales representative for Good Housekeeping magazine in San Francisco, met her husband while attending the University of Texas.

The couple lived in the Bay Area for 15 years, most recently in San Rafael in Marin County.