DWP Improves Phone System to Customers
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The installation of a $2.5-million, state-of-the-art telephone system to improve service to its 1.2 million customers has been announced by the Los Angeles Department of Water & Power.
James M. Derry, director of customer service, said the DWP also has added personnel and combined its customer service representatives in Van Nuys with representatives in the headquarters building in the Civic Center.
Even at the busiest time of day, Derry said, the system from Teknekron Infoswitch Corp. of Richardson, Tex., makes sure the customer calling first is answered first. If no representatives are available, the calls are answered by recordings and placed on hold, in sequence.
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