Complaints a Snap

The James T. Yenckel column on handling travel problems was invaluable (“How to Complain in a Way That Gets Results,” Dec. 27). I’d like to relate an experience that may be of interest. During our first tour of Italy a few years ago, my sister and I found ourselves in a hotel room that was not acceptable. So we snapped pictures of the shower that we couldn’t reach or use, inadequate towels, scanty carpeting, etc. Upon our return to Los Angeles, we submitted the data to American Express and without further ado, we received a fair return on our expenses.

SHERRY TERZIAN

Los Angeles