Honor and Error

I was somewhat surprised by Laura Bly’s “Electronic Explorer” column (“Bargains for the Eagle-Eyed When Web Lays an Egg,” July 8). Not once did she comment on what I consider the selfishness of people trying to take advantage of employee error. If I ran a business, I would try my best to honor all prices, even errors, but if an employee errs in some grossly negligent way, it seems cruel for hundreds of customers to gleefully take advantage of it. Would a legitimate travel provider have to go out of business the moment a malfunctioning computer provided a list of free cruises?

It all seems rather mean-spirited to me.

LISA HANDELMAN

North Hollywood