Survey Ranks Home Buyer Satisfaction

Del Webb and Pacific Bay tied for first place among 37 Southern California builders on a recent survey of customer satisfaction.

Lennar Homes and Pulte Home Corp. tied for second place in the study that was conducted in 10 of the largest home building markets nationwide.

The J.D. Power & Associates 2001 survey, based on responses from more than 45,000 buyers of newly constructed homes in Chicago, Houston, Las Vegas, Southern California and other cities, revealed that the factors rated as most important by those surveyed were customer service, home readiness, sales staff, and quality of workmanship and materials. The study includes feedback from new home buyers who have lived in their homes up to 16 months.

Survey details and rankings are available at https://www.jdpower.com.