The Impersonal Internet
- Share via
Regarding “Travel Agents Cry Foul Over Internet Fare Deals,” Travel Insider, Feb. 17: As a travel agent, I charge a transaction fee on airline tickets, but I still do not make money on them. They are purely a customer service and a cost of doing business. If there were a quick and easy alternative for my clients to book proper flight schedules at a fair price, I would stop selling airline tickets altogether.
I know my clients as neither the Internet nor the impersonal voice on the phone from the airlines reservations desk can know them. I know if they are eligible for a senior discount, whether they can handle a flight connection or need to fly on nonstops, whether they will need a wheelchair or any other service. When the proper flight schedule is arranged, things go more smoothly for the passenger and the airline.
BARBARA WEISS
Cayucos
Sign up for The Wild
We’ll help you find the best places to hike, bike and run, as well as the perfect silent spots for meditation and yoga.
You may occasionally receive promotional content from the Los Angeles Times.
