More postponing than canceling

I saw Catharine Hamm’s article on the person who canceled her vacation due to her sick cat [“Stay, Roll Over, Beg,” On the Spot, Nov. 9].

I can understand how she feels. I am a reservations agent for American Airlines and I always advise my passengers who have to cancel for any reason (and I have encountered travelers whose sick pet is the reason) to contact consumer relations if they are not going to travel within the time period or to apply the ticket to a new one.

It does not necessarily have to be the same destination; it just has to be the same travelers.

If the whole amount of the ticket is not used the passengers will get back a voucher. That can then be used for anyone, and they have a year from that date to use it.

I hope that her kitty feels better and that she will get to make that trip to South America soon.

Julie Hart

Fort Worth