Refi was quicker at a small bank

Re: David Lazarus’ consumer column, “Bank’s refusal defies logic,” Oct. 4:

Bank of America’s refusal to grant a refi to an obviously qualified, longtime customer was a mirror image of a situation faced by a friend in La Quinta and his attempt to refinance with Wells Fargo.

After months of responding to request after request for documentation, he told Wells Fargo to take a hike and applied to a small, local bank. A month later, he had his refi.

The banks are not only chasing their own tails, but can’t decide which end to chase first.

David Butler

Los Angeles