Car-dealer house calls: How automakers and dealers are responding to the coronavirus

Macan sport utility vehicles at a Porsche dealership in Littleton, Colo.
(David Zalubowski / Associated Press)

Attracted by an ad for 0% financing, a customer phoned Chuck Olson Kia in Seattle saying he wanted to buy a Sedona minivan. But with more than 400 confirmed coronavirus cases in Washington state, he said there was no way he’d go to the dealership.

So the salesperson sent a staffer to the customer’s home with paperwork and closed the sale of the loaded $40,000 vehicle. Given the circumstances, the dealer was lucky the buyer even agreed to meet in person at his house.

“If they will let us, we’ll come to them,” said Jim Ault, sales manager for the dealership, which sells Chevrolets and Kias. “Volume is down, but we’re still in business.”


“I remember the ’94 [Northridge] earthquake and 9/11 and the recession, where we just had to press on and work hard. This one, we really don’t know what to do.”

— Beau Boeckmann, president of Galpin Motors in Los Angeles

That one deal, of course, won’t offset all the economic damage inflicted by the coronavirus outbreak. Ault said his sales were probably down more than 20% so far this month, and analysts are forecasting an ugly year nationally for manufacturers and dealers. So they are unveiling an array of tactics to mitigate the damage, including the 0% interest-rate gambit from both Kia and Chevrolet — which harkens back to the “Keep America Rolling” campaign General Motors Co. offered after the Sept. 11, 2001, terrorist attacks.

“I remember the ’94 [Northridge] earthquake and 9/11 and the recession, where we just had to press on and work hard,” said Beau Boeckmann, president of Galpin Motors in Los Angeles, which sells brands including Ford, Honda and Volkswagen. “This one, we really don’t know what to do. Right now, we’re just playing it minute by minute, and that’s something I’ve never had to do before.”

The plight of the auto dealers is not nearly as dire as that of restaurants and retailers that have been forced to shut their doors. Since cars still need mechanics to keep running, dealerships have been spared the harshest restrictions that have brought commerce in other segments of the economy to a screeching halt.

The shelter-in-place order issued by Bay Area counties on Monday, for instance, includes a shutdown exemption for “gas stations and auto-supply, auto-repair, and related facilities.”

But few doubt that the virus will have a huge effect on the industry. Research firm LMC Automotive has lowered its 2020 U.S. auto-sales forecast by about 750,000 vehicles to as low as 16 million this year, down from about 17 million in 2019, said Jeff Schuster, LMC’s senior vice president of forecasting. Morgan Stanley’s Adam Jonas sees the market falling even further, down to the recessionary level of 15.5 million vehicles sold.

That will spill over to dealers and parts suppliers. Joseph Spak, an analyst at RBC Capital Markets, slashed price targets for all 22 of the auto-related companies he covers and downgraded four of them in reports Monday.

Tesla Inc. will see a sales decline this year even with the much-anticipated Model Y crossover SUV coming, he said. Ford Motor Co. will post its first annual loss since 2009, and GM will burn $3.5 billion in cash. None of those outcomes seemed plausible before the outbreak of the virus.


With that kind of damage in the offing, GM is offering 0% financing for 84 months with 120 days of deferred payments. It’s marketing the program under various names, such as Chevrolet Cares and Cadillac Assurance. Kia has offered 0% financing for at least 60 days, and other manufacturers are expected to follow with similar incentives to try to stimulate sales.

GM positioned its 0% financing deals as an economic savior after the 9/11 terrorist attacks. The “Keep America Rolling” campaign resulted in an annualized selling rate of almost 22 million vehicles in the next month and kept the economy from a deep slump, Schuster said.

Tesla’s electric car factory was operating as usual Tuesday, despite a San Francisco Bay Area multi-county “shelter in place” lockdown.

March 17, 2020

The new campaign will help, especially in markets that haven’t been hit as hard by the virus, said Mike Bowsher, who owns the Carl Black Automotive Group, which has locations in Georgia, Florida and Tennessee. He said his sales this month were still down 10% to 15%.

The pandemic has changed traditional selling techniques. In some cases, he said, shoppers will come to the dealership but ask to fill out paperwork and have their trade-in appraised in the parking lot. They’d prefer not to walk into the showroom and be around other people.

“It’s unusual times. You have to do unusual things,” said Bowsher, who is co-chairman of the Chevrolet National Dealer Council.

At dealerships, workers are swabbing the interiors of cars with disinfectant wipes before and after the vehicles enter the service bay and on the showroom floor, said Rhett Ricart, a Ford dealer in Columbus, Ohio, who’s chairman of the National Automobile Dealers Assn. Dealers are reducing hours of showrooms, where traffic has slowed to a trickle, and they’re keeping skeleton crews rather than closing altogether, so that workers continue to get paid.

“I haven’t heard any talk of not being able to get a car or a manufacturer saying they couldn’t build it at this point,” Ricart said.

Auto auctions, where dealers buy and sell used cars, have already closed. That will have an effect on the used-car market and hurt availability.

But Ricart said that shutting down dealerships would inflict severe damage on the economy. Dealerships have been deemed essential in San Francisco, which is instituting tighter restrictions on which businesses can remain open during the pandemic, he said.

“If you closed car dealerships,” he said, “how are cars going to get service for the doctors to get to the hospital and the trucks running down the freeway carrying goods?”

Welch and Naughton write for Bloomberg.