Bob related a tale of woe involving a tankless water heater.
He purchased the unit from a company called Eternal in 2010. By 2013, he said, it was making a lot of noise and not behaving properly.
Bob thought his water heater came with a 20-year warranty, but he got stuck with the cost of repairs.
His question: Who regulates tankless water heaters?
For the answer, and what probably happened in this case, check out today's Ask Laz video.