Quest Diagnostics patients’ medical data may be compromised in data breach

UPLAND, CA - DECEMBER 8, 2016: Employee donor samples are collected for all street drugs including a
Employee donor samples are collected to test for street drugs at a Quest Diagnostics location in Upland in 2016.
(Gina Ferazzi / Los Angeles Times)

Information from about 11.9 million Quest Diagnostics patients may have been involved in a data breach, the laboratory testing company said Monday.

The Secaucus, N.J., firm said one of its subcontractors — American Medical Collection Agency — notified it last month that an “unauthorized user” had accessed the subcontractor’s system. That system had personal information from a variety of organizations, including Quest Diagnostics, a lab services provider whose offerings include blood tests and genetic testing.

Quest Diagnostics said in a statement that American Medical Collection Agency believes that the data includes personal information, such as Social Security numbers and “certain” financial data and medical information. It did not specify what information, but it said lab test results were not affected.

A company spokesperson said Quest Diagnostics is still investigating the incident and waiting to learn more from American Medical Collection Agency about the type of information that may have been affected.


American Medical Collection Agency is a billing collection service and provides services to one of Quest Diagnostics’ contractors. It said it has taken steps to increase its systems’ security, including hiring a third-party external forensics firm.

Quest Diagnostics said it will work with its contractor to inform patients about the breach. It has stopped sending collection requests to American Medical Collection Agency.

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