LA Times iOS app FAQ

Cost of Subscription

How much is a subscription on the iPhone/iPad app?

There are two levels in The Los Angeles Times mobile app:

  • Visitor: Enjoy 5 free articles each month in The Los Angeles Times mobile app.
  • Unlimited Digital Access subscriber: This is your all-access pass to The Los Angeles Times app, latimes.com as well as other benefits for $7.99 a month.

What do I get with my subscription?

Your Unlimited Digital Access subscription includes access to the eNewspaper and the latimes.com website. If you purchased your subscription via an in-app purchase, you will need to create a separate registration in the app so that you have a username and password to use for access.

When do I get charged?

  • Payment will be charged to your iTunes account at confirmation of purchase.
  • Subscription automatically renews unless auto-renew is turned off at least 24 hours before the end of the current period.
  • Account will be charged for renewal within 24 hours prior to the end of the current period and identify the cost of the renewal.
  • Subscriptions may be managed by the user and auto-renewal may be turned off by going to the user’s App Store account settings after purchase.
  • Any unused portion of a free trial period, if offered, will be forfeited when the user purchases a subscription to that publication, where applicable.
  • Information on how to view, change or cancel a subscription purchased on an iPad or iPhone can be obtained here: http://support.apple.com/kb/ht4098

Registration / Login

I purchased a subscription through the app on my iPhone/iPad but don’t remember creating a registration.

The iPhone/iPad app does not require subscribers to register after they purchase their subscription. You can go through the registration process by tapping the “hamburger” icon in the left corner of the app homepage. Then tap on the Settings icon (gear) from the menu, then tap on Log in | Register at the top. Finally, tap Don’t Have an Account? Register Now at the bottom of the screen.

I tried to register, and it says, “Looks like you already have an account.” What do I do now?

The email you are trying to register seems to already be in our system. Try logging in with that email along with the password you initially created.

I can’t remember my original password.

Tap the “hamburger” icon in the left corner of the app homepage. Then tap on the Settings icon (gear) from the menu. Tap on Log in | Register at the top. Finally, tap on Forgot Password. You’ll then enter your registered email and will be emailed a link to reset your password. Just click the link in the email and then create your new password.

I’m still not able to get in, even after resetting my password. Help!

Open the menu by tapping the “hamburger” icon in the top left corner of the home page. Then tap the Settings icon (gear) in the top-left corner. Then tap on Contact Us and you’ll be able to send an email to our support team for assistance. Please be sure to include any error messages or screenshots necessary.

How do I login if I’m registered through a social provider such as Twitter or Facebook?

Just tap on the icon for the social provider you are registered with, located on the login screen. To access, tap the “hamburger” icon in the left corner of the app homepage. Then tap on the Settings icon (gear) from the menu, then tap on Log in | Register at the top. You can then choose either Twitter or Facebook and log in with your information for that provider.

Reading Content

I purchased an app subscription but am not able to read any stories.

Open the menu by tapping the “hamburger” icon in the top left corner of the home page. Then tap the Settings icon (gear) in the top-left corner. Under the Account header, tap Restore Subscription. iTunes will then check that there is a valid subscription associated with your iTunes account and refresh the settings, allowing you to read stories.

I purchased an Unlimited Digital Access subscription through the app but am not able to read stories on latimes.com.

Open the menu by tapping the “hamburger” icon in the top left corner of the home page. Then tap the Settings icon (gear) in the top-left corner. Look under the Account header to see your current subscription level. If you do not see a subscription listed, tap on Restore Subscription. iTunes will then check that there is a valid subscription associated with your iTunes account and refresh the settings, allowing you to read stories. If it says Unlimited Digital Access, be sure that you are logged into latimes.com with the same email and password that is logged in on the app.

Will I have access to the eNewspaper through the app?

The eNewspaper, the digital replica of the print paper, is accessible from the app’s navigation menu at the bottom of the home screen.

I want to save an article so that I can read it later. How do I do that?

There are two ways to save an article:

  • On the section front: Swipe left on any article headline to bring up the Share/Save menu. From there, tap Save.
  • From an article screen: Tap the Save icon (ribbon shaped) on the top right of the article and it will save in your Saved section.

How do I access my Saved articles?

All of your saved items will appear in the Saved section, which exists under the My Library tab at the bottom of the home screen.

How do I remove an article from my Saved list?

Navigate to the Saved section (under the My Library tab at the bottom of the home screen), then swipe left on the article and select Unsave.

Settings & Sharing

How can I share an article I read with a friend?

There are two ways to share an article:

  • On the section front: Swipe left on any article headline to bring up the Share/Save menu. From there, tap Share. This will open the native sharing options available in your phone’s operating system.
  • From an article screen: Tap the Share icon (box with an arrow pointing up) on the top right of the article and it will open the native sharing options available in your phone’s operating system.

Can I reorder the sections in the app so that my favorite sections appear first?

The sections are displayed in an order determined by our editorial staff. They cannot be reordered.