Mail orders led a list of consumer complaints.

Consumers complained to Better Business Bureaus more than 2 million times last year, with mail-order houses drawing Americans’ ire more than twice as often as any other type of business. The annual report from the bureaus also said nursing homes had the best record at settling consumers’ problems, while general membership and lobbying groups were least likely to settle complaints. Mail-ordered products accounted for 19.7% of complaints processed by the bureaus. The No. 2 category was home remodeling and improvement firms, with 8.4% of all complaints.