Card Comments

I was very interested and amused by Jack Adler’s Sept. 27 article “Managers Do, Indeed, Read Guest Comments” on hotel comment cards, especially the comments made by Radisson Hotel president John Norlander.

I had the misfortune to stay at Radisson’s Woburn/North Boston location two months ago and not only filled out the evaluation card, but ran out of room in the comment section listing the problems I encountered during my brief stay. I did receive a letter from the general manager of that hotel. He wrote, “ . . . the concerns that you mentioned have been discussed with the department managers . . . “ Since there was no acknowledgment of any of the problems I had specified, I sent another letter directly to the same John Norlander (whom) Adler quoted in his article. Almost two months later, I have yet to receive a reply. I won’t be staying at a Radisson property in the foreseeable future.

GORDON MEYER

North Hollywood