EARTHQUAKE: THE LONG ROAD BACK : Where to Get Help : A GUIDE TO COPING WITH THE QUAKE

DIRECTORY

* Disaster Hot Line

(800) 525-0321

TDD (800) 660-8005

This number has been set up by the Federal Emergency Management Agency for general information.

* FEMA Telephone Registration Line:

(800-462-9029

TDD (800) 462-7585

The FEMA lines are available 24 hours a day. Registrants can choose to apply over the phone or by visiting one of the Disaster Aid Centers. Be prepared to provide your name, address, Social Security number and those of other occupants in house at the time of quake. Several languages are spoken on both these lines, including Spanish.

* Los Angeles Housing Department

(213) 847-6368 and (800) 994-4444

For assistance on relocations and repairs.

* Structure inspections

The City of Los Angeles has set up a 24-hour hot line to call for inspections of quake-related damage.:

(800) 655-4095

The city also has set up numbers in the (213) area code: 237-0920, 237-0921 and 237-1487 and 485-1936, 485-1937, 485-1938, 485-7091, 485-7092, 485-7093, and 485-8573. These numbers are usable for people in the 818 and 310 area codes.

* City volunteer help line

(213) 847-3125.

For those who wish to volunteer their goods or services and for people needing the assistance of volunteers. There is a special need for Armenian translators and clerical help at various city departments.

Disaster Aid Centers

FEMA application centers will be open from 9 a.m. to 10 p.m. daily until further notice. Those who have suffered losses may obtain local, state and federal assistance by visiting the neatest center. Programs are offered to cover earthquake losses to homes, personal property and businesses not covered by insurance or other aid programs.

* Crenshaw

Department of Water and Power

4030 Crenshaw Blvd., Los Angeles 90008

* Fillmore

St. Francis Catholic Church Community Hall

1058 Ventura St., Fillmore 93016

* Hollywood/Fairfax

Hollywood Recreation Center

1122 Cole Ave., Hollywood 90038

* Northridge/Granada Hills

Winnetka Recreation Center

8401 Winnetka Ave., Northridge 91306

* Panorama City/Sunland

Stonehurst Recreation Center

9901 Dronfield Ave., Los Angeles 91352

* Reseda/Tarzana

Balboa Recreation Center

17015 Burbank Blvd., Tarzana 91316

* Santa Clarita/Saugus

Canyon Country Park

17615 Soledad Canyon Road, Santa Clarita 91351

* Santa Monica

Retail Space

1431-33 2nd St., Santa Monica 90401

* Sherman Oaks

Van Nuys/Sherman Oaks Park

14201 Huston St.

Sherman Oaks 91423

* Sherman Oaks/Van Nuys

Van Nuys Recreation Center

14301 Vanowen Ave., Van Nuys 91405

* Simi Valley

Sycamore Drive Community Center

1692 Sycamore Dr., Simi Valley 93065

* South-Central

Kedren Community Mental Health Center

4211 S. Avalon Blvd.

Los Angeles

* Sylmar/San Fernando

Sylmar Recreation Center

12109 Borden Ave., Sylmar 91342

* San Fernando

Gage Wilson Building

1245 San Fernando Road

San Fernando 91340

* Glendale

Glendale Auditorium Civic Center

1401 N. Verdugo Road

Glendale 91206

Kedren Community Mental Health Center building

4211 S. Avalon Blvd.

South-Central Los Angeles

This center will open today from 9 a.m. to 10 p.m. Its regular hours will be the same. . * Calabasas

Calabasas High School

22855 Mulholland Highway

Calabasas

Shelters

The National Guard has set up tents at these locations:

* Lanark Recreation Center, 21816 Lanark St., Canoga Park (2,500 people)

* Winnetka Recreation Center, 8401 Winnetka, Los Angeles (600 people)

* Valley Plaza Park, 12240 Archwood St., North Hollywood (1,000 people)

* Reseda Park, 18411 Victory Blvd., Reseda (1,000 people)

* Balboa Park, 17015 Burbank Blvd., Encino (1,000 people)

* West Valley Park, 6701 Wilbur St., Reseda (600 people)

* Red Cross hot line: (213) 739-4543

For getting or offering assistance. Red Cross shelters can provide food, blankets, some medical care and cots for an overnight stay. The Salvation Army shelters also provide food and a place to stay.

* Red Cross emergency centers:

* Belmont High School, 1575 W. 2nd St., Los Angeles

* Berendo Jr. High School, 1157 So. Berendo St., Los Angeles

* Birmingham High School, 17000 Haynes St., Van Nuys

* Canyon High School, 19300 W. Nadal St., Santa Clarita

* Church on the Way, 14434 Sherman Way, Van Nuys

* Fairfax High School, 7850 Melrose Ave., Los Angeles

* Fulton Jr. High School, 7477 Kester Ave., Van Nuys

* Glendale Armory, 100 Colorado Ave., Glendale

* Granada Hills High School, 10535 Zelzah Ave., Granada Hills

* Hollywood High School, 1521 N. Highland Ave., Los Angeles

* Jackie Robinson Center, 1081 N. Fair Oaks Ave., Pasadena

* Jim Gilliam Recreation Center, 4000 La Brea Ave., Los Angeles

* Le Conte Junior High School, 1316 N. Bronson Ave., Los Angeles

* Los Angeles Community College, 855 N. Vermont Ave., Los Angeles

* Manual Arts High School, 4131 S. Vermont Ave., Los Angeles

* Mason Recreation Center, 10400 Mason Ave., Chatsworth

* McCambridge Recreation Center, 1515 Glenoaks Blvd., Burbank

* Newhall Park Center, Boys and Girls Club, 24909 N. Newhall Ave., Santa Clarita

* Newhall Senior Center, 22900 Market Ave., Santa Clarita

* North Hollywood High School, 5231 Colfax Ave., North Hollywood

* Piru Elementary School, 3811 E. Center Street, Piru

* Reseda Recreation Center, 18411 Victory Blvd., Reseda

* Royal High School, 1402 Royal Ave., Simi Valley

* San Cayetano Middle School, 514 Mountain View Ave., Fillmore

* San Fernando High School, 11133 O’Melveny Ave., San Fernando

* San Fernando Recreation Center, 208 Park Ave., San Fernando

* Santa Monica Community College, 17th and Pearl streets, Santa Monica

* Santa Monica Park, 14th Street and Olympic Boulevard, Santa Monica

* Saugus High School, 21900 W. Centurion Way, Saugus

* Sepulveda Recreation Center, 8801 Kester Ave., Sepulveda

* Shepherd of the Hills, 19700 Rinaldi St., Porter Ranch

* Sun Valley Recreation Center, 8133 Vineland Ave., Sun Valley

* Sylmar High School, 13050 Borden Ave., Sylmar

* Van Nuys High School, 6525 Cedros Ave., Van Nuys

* Veterans Memorial Building, 511 2nd St., Fillmore

* Wilson Junior High School, 1221 Monterey Road, Glendale

Salvation Army Hot Lines:

* (800) 725-9005

* (213) 380-9729 (Spanish)

This 24-hour hot line is for referrals to shelter and food for quake victims, as well as credit card donations.

Salvation Army shelter locations:

* Hollywood Corps, 5941 Hollywood Blvd., Hollywood

* San Fernando Valley Corps, 14917 Victory Blvd., Van Nuys

* L.A. Salvation Army Central, 860 W. 9th St. (Spanish services)

* Burbank Corps, 300 E. Angelino St., Burbank

* Canoga Park High School, 6850 Topanga Cyn. Blvd., Canoga Park

* Glendale Corps., 320 W. Windsor Road, Glendale

* Young Israel of Beverly Hills synagogue

8701 Pico Blvd., east of Robertson Boulevard. Call 310-275-3020.

Water

Water will be available from 7 a.m. to 9 p.m. at the following locations. Recipients must bring their own clean containers. There is no limit; trucks refill and return to sites throughout the day.

* Canoga Park High School, 6850 Topanga Canyon Blvd., Canoga Park

* Chatsworth High School, 10027 Lurline Ave., Chatsworth

* Cleveland High School, 8140 Vanalden Ave., Reseda

* El Camino Real High School, 5440 Valley Circle Blvd., Woodland Hills

* Granada Hills High School, 10535 Zelzah Ave., Granada Hills

* Kennedy High School, 11254 Gothic Ave., Granada Hills

* San Fernando High School, 11133 O’Melveny Ave., San Fernando

* Sylmar High School, 13050 Borden Ave., Sylmar

* Taft High School, 5461 Winnetka Ave., Woodland Hills

Ice trucks will make rounds today at noon at five locations:

* Chatsworth High School, 10027 Lurline Ave., Chatsworth

* Granada Hills High School, 10535 Zelzah Ave., Granada Hills

* Kennedy High School, 11254 Gothic Ave., Granada Hills

San Fernando High School, 11133 O’Melveny Ave., San Fernando

* Sylmar High School, 13050 Borden Ave., Sylmar

Free bottled water will be distributed today at 18330 Lemarsh Ave., Northridge, and at the Salvation Army, 14917 Victory Blvd., Van Nuys.

Utilities & Other Services

* GTE

Customers may call these numbers for service information:

* (800) 483-4000 (residential customers)

* (800) 483-5000 (business customers)

* (800) 483-7724 (Spanish)

* (800) 483-3350 (telecommuting)

For quake victims, GTE has established three phone bank centers where people can go to make calls:

* San Fernando Recreation Park, 208 Park Ave., San Fernando

* LAPD, Foothill Division, 12760 Osborne St., Pacoima

* GTE Building, 510 Park Ave., San Fernando

GTE is waiving monthly charges for 90 days for people displaced by the quake and is also providing boxes and bags for storage purposes at Red Cross shelter locations. In addition, GTE is offering a variety of free services to people displaced by the quake, including remote call forwarding, voice mail or transfer of service to a new location.

* Pacific Bell

Free voice mail and call forwarding is available for customers displaced by the quake. To order voice mail, call:

* (800) 273-7000, Ext. 345 (residential customers)

* (800) 540-8020 (business customers)

To order call forwarding, call:

* (800) 371-2355

* (800) 303-0309 (telecommunting)

* Southern California Edison Co.

Customers whose homes were destroyed will not be billed for electricity used between their last bill and the quake, and are asked to call (800) 643-0517 with service questions.

Customers facing less severe hardships can take advantage of several special payment arrangements and are asked to contact Edison at the phone number listed in the right-hand corner of their bill or the regional number.

* Department of Water and Power

Electric service has been restored. Customers with service problems should call:

* (818) DIAL DWP

* Outside the 818 area code: (800) DIAL DWP

Pets

* L.A. Department of Animal Regulation

East Valley Animal Care and Control

13131 Sherman Way

North Hollywood

(818) 764-7061

* West Valley Animal Care and Control

20655 Plummer St.

Chatsworth

(818) 882-8800

In the Santa Clarita Valley:

* L.A. County Animal Care and Control Center

31044 Charlie Canyon Road

Castaic

(805) 257-3100

In western L.A. County and Thousand Oaks:

* L.A. County Animal Care and Control

Agoura Animal Shelter

29525 Agoura Road, Agoura Hills

(818) 991-0071

Donations

* Blood donations:

Donating blood takes about an hour. Persons wishing to donate should be at least 18 years old, weigh more than 110 pounds and be in good health. For blood donation sites:

* American Red Cross (800) 974-2113

* Red Cross

The American Red Cross is accepting monetary donations only. Make check to “Red Cross Disaster Relief Fund.”

* Los Angeles Chapter

American Red Cross

2700 Wilshire Blvd.

Los Angeles 90057

* Salvation Army

Assistance and credit card donations: (800) 725-9005. Mail monetary donations to:

* Los Angeles Salvation Army Central,

900 W. 9th St.

Los Angeles, CA 90015

* Catholic Charities

Earthquake Disaster Fund

1400 W. 9th St.

Los Angeles 90015

(213) 251-3400

* Operation USA

Accepting money for long-term assistance to community organizations damaged in the earthquake and soliciting corporate gifts in bulk.

* 8320 Melrose Ave., Suite 200

Los Angeles 90069

(800) 678-7255

* World Vision

Accepting donations for neighborhood cleanup and recovery programs.

World Vision Earthquake Relief Fund

P.O. Box 1131

Pasadena, CA 91311

* West Los Angeles Community Organization Emergency Response Team

Accepting blankets at Stoner Park, corner of Nebraska and Stoner Avenues, West Los Angeles.

* Direct Relief International

Collaborating with disaster response agencies throughout Southern California to provide emergency first aid and surgical items to major hospitals in the San Fernando Valley. Send donations to:

Direct Relief International

27 S. La Patera Lane

Santa Barbara, CA 93117-3251

* Brotherhood Commission

An arm of the California Southern Baptist Convention; coordinates mass feeding, child care and cleanup efforts. Accepting monetary donations only. Make checks to:

Brotherhood Commission-Disaster Relief Fund

1548 Poplar Ave.

Memphis, TN 38104

(901) 272-2461

* Seventh-day Adventist Church cash, credit card and donated goods hot line, (800) 253-3000

* United Way of Greater Los Angeles

Make check out to “United Way Earthquake Relief Fund,”

621 South Virgil Ave.

Los Angeles 90005

(818) 445-6300

* Jewish Federation Council of Greater Los Angeles

6505 Wilshire Blvd.

Los Angeles 90048

(800) 385-9065

* California Community Foundation

Donations will be directed to nonprofit organizations working in the areas of community health, counseling and transitional living. Make checks payable to:

L.A. Earthquake Recovery Fund

606 S. Olive St.

Suite 2400

Los Angeles 90014

Counseling

Among the groups providing counseling or referrals to counseling for earthquake victims:

* University of Southern California

The human relations center at USC is offering free and low-cost counseling for individuals and families traumatized by the earthquake. Information: (213) 740-1600.

* L.A. County Dept. of Mental Heath

(800) 854-7771 has been set up as a toll-free information and referral hot line for people who have been emotionally affected by the earthquake. In addition, county centers are offering free counseling to victims.

* West Valley Mental Health Center

8101 Sepulveda Blvd.

Van Nuys

8 a.m. to 5 p.m. weekdays

* Santa Monica West Mental Health Center

1525 Euclid St.

Santa Monica

8 a.m. to 5 p.m. weekdays

(310) 458-2400

* Las Encinas Hospital

Pasadena

(800) 443-5744 is a line for earthquake victims only, staffed 24 hours a day.

* Antioch Counseling Center

13274 Fiji Way, fourth floor

Marina del Rey

* Catholic Charities

(213) 251-3400

For counseling and referrals; 8:30 a.m. to 8 p.m. weekdays.

* Jewish Family Service of Greater Los Angeles

Providing crisis counseling or referrals on a non-sectarian basis.

(213) 852-7723

* Pine Grove Hospital and Mental Health Center

7011 Shoup Ave. Canoga Park

Offering food, shelter and free initial counseling.

Insurance

These are special numbers for policyholders affected by Monday’s quake. Try to call your agent first.

* Aetna: (800) 238-6225

* Allstate: (800) 755-4126

Allstate is opening mobile catastrophe centers to serve quake victims. The centers are at 21040 Califa St. in Woodland Hills and 16800 Devonshire St. in Granada Hills.

* Automobile Club of Southern California: (800) 672-5246

* Chubb Group of Insurance Cos.: (800) 562-4822

* Cal-Vet Home Loans: (800) 221-8998

* Cigna Property & Casualty: (800) 421-2471

* Continental Insurance: (800) 677-6600

* Crusader Insurance Co.: (800) 669-9800

* Farmers Group of Insurance Companies: (800) 543-5736.

* Firemen’s Fund: (800) 548-HELP

* Home Insurance Group: (800) 366-6653

* ITT Hartford Insurance Group: (800) 243-5860

* Kemper National Insurance: (800) 833-0355

* Liberty Mutual Insurance Co.: (800) 500-7881, 8 a.m. to 5 p.m. weekdays and (800) 526-1547 after 4:30 weekdays and weekends.

* State Farm Insurance: (800) 732-5246

* Safeco Insurance Co. of America: (800) 452-7117

* T.I.G. (formerly Transamerica Insurance Group): (800) 241-2541

* 20th Century Insurance: (800) 443-3100

* USAA: (800) 531-8222

Libraries

Twenty-two branches of the Los Angeles Public Library, including all 16 branches in the San Fernando Valley, will be closed until further notice. For recorded information about library closures, call (213) 228-7104 or (213) 228-7000.

Compiled by Times staff members Mike Arkush, David Brady, Kay Hwangbo, Cecilia Rasmussen, John Schwada, Stephanie Stassel, Tracy Thomas, Nona Yates and special correspondent Emily Viglielmo.

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For current freeway closures and alternate routes, press *8210.

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