LA PALMA
About 10 city employees will undergo an intensive, 1 1/2-day customer training workshop to improve the service that residents get when they deal with City Hall. The $5,000 program, approved by the City Council last week, will teach proper telephone manners, how to handle customer complaints, and other interpersonal skills. City Manager Daniel E. Keen said there wasn’t a specific problem with the city’s customer service, but he would like to see it improved as part of the city’s overall image improvement campaign.
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